Refund Policy

We will send you an email to let you know that we have received the photograph or video of your damaged merchandise. The acceptance or denial of your refund will also be communicated to you by us.

If you're accepted, your refund will be processed, and within a specified number of days, a credit will automatically be credited to your credit card or other original form of payment.


Check your bank account one more first if you haven't gotten a return yet.

Then get in touch with your credit card provider because it can take some time for the refund to appear on your account.

Contact your bank next. Before a refund is posted, there is frequently a processing period.

Please email us at if you've done all of this and you still have not gotten your refund.

Support: Mon - Fri (24 hour)

Location: Trg komandanta Staneta 8 1000 Ljubljana, Slovenia

Phone: +386 51 896 820